§ 1. General provisions.

• The regulations define the rules for the sale of goods offered by the polakowska.art online store
• The polakowska.art online store is run by the Artelier Izabela Polakowska company entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for the economy under the NIP number 9462550107 with its registered office at ul. Fabryczna 15/5, 20-301 Lublin.
• The polakowska.art store conducts retail sales via the Internet in the form of a purchase-distance sales contract between the person placing the order, hereinafter referred to as the Customer or the Buyer, and the polakowska.art online store, called the Seller or the Store.
• The buyer may only be an adult natural person or an entrepreneur running a business in a form permitted by law. 
• All goods offered in our store are brand new, free from physical and legal defects. All goods have been placed on the market in accordance with the law in force in Poland and in the European Union.
• All prices on the polakowska.art website are gross prices (the shop is VAT exempt pursuant to Art. 113 of the VAT Act, par. 1 and 9) and are given in Polish zlotys (PLN).
• The price given for the goods is binding at the time of placing the order by the Customer.
• Product prices do not include the cost of delivering the goods to the customer.
• We issue a standard receipt for each sold product. Invoices related to with VAT are issued at the customer's request.

§ 2. Purchases and order fulfillment.

• Orders in the online store can be placed 24 hours a day all year round.
• Orders placed will be processed on the next business day at the latest, and processed up to 7 business days. In the event of a lack of goods, the time may be extended to 14 business days - with the prior consent of the buyer. Usually, the order fulfillment time is 1 business day.
• The necessary condition for the acceptance of the order is the correct completion of the order form containing the necessary personal data necessary for the verification of the order and its implementation.
• Placing an order is not tantamount to concluding a purchase contract.
• The moment of concluding the purchase-sale agreement is the moment of accepting the order for execution.
• Orders with the payment option: prepayment - bank transfer via the "imoje" portal or bank transfer directly to the company's account will be made after confirming the payment to the Store's account or receiving an electronic confirmation of the transfer (in the case of express payment by imoje, the confirmation is sent automatically) to the address : [email protected]
• Acceptance of the order for execution will be confirmed by e-mail.
• The store reserves the right to refuse to process an order that may raise doubts as to its scope or method of implementation. In this case, the Store will contact the ordering party to clarify the order.
• The store also reserves the right to refuse an order in the event of errors on the store's pages related to the display of incorrect information about prices and product status.
• The color of the product is for reference only. We make every effort to ensure that the items available in the store have photographs that correspond to reality as much as possible. However, taking into account technical issues (camera, lighting, monitor matrix), the Store cannot guarantee the same color appearance of the work as on the Customer's monitor.
• Size indications are given using the usual letter scales and the corresponding actual dimensions in centimeters. The binding dimensions are given in centimeters.
• Due to the continuous sale of products on other platforms, the Store reserves the right to refuse to process the order due to the lack of a given product. In such a situation, the customer has the option of ordering a similar or different item or resigning from the order.
• The purchase confirmation in the form of a receipt is sent by e-mail to the Customer's e-mail address. To receive an invoice, please inform about it when placing the order and provide the company's details.
• The customer may withdraw his order by contacting us by phone or e-mail until the order is confirmed by the Store.

          NOTE: We cannot cancel an order that has been shipped to a customer.

§ 3. Payments

    The customer may choose the following forms of payment for the ordered Goods: BLIK payments, payment card, electronic transfer via an external payment system imoje, operated by the company ING Bank Śląski SA based in Katowice; payment by credit card or PayPal account handled by PayPal; traditional bank transfer.

Bank transfer payments are accepted to the following bank account: 
ING Bank Śląski

PL 38 1050 1461 1000 0097 3063 2230

Artelier Izabela Polakowska
st. Fabryczna 15/5, 20-301 Lublin

SWIFT code: INGBPLPW

• In the case of making a payment by bank transfer directly to the Store's account, please provide in the payment title:  order number, first and last name.
• In the case of payment by bank transfer directly to the Store's account, orders not paid within 72 hours. from the receipt of confirmation of the order by the Store, will be canceled.

§ 4. Delivery

Shipments in Poland are delivered by:

• Delivery man
  The time of delivery of the goods is 1-2 business days ("delivery time" is not synonymous with the "time of order fulfillment").
  The cost of delivery of goods in Poland is:
  • PLN 12 - InPost (1-2 days)
  • 16 PLN - FedEx (1 day)
  • 12.20 PLN - Pocztex 48 (2-3 days)
  • 15,10 PLN - Pocztex 24 (1-2 days)
  • The seller is not responsible for any inconsistencies and delays in delivery resulting from the carrier, but will make every effort to explain any delays by means of a complaint at the customer's request.
• InPost - Parcel lockers
  The delivery time of the goods is 1-2 working days from the moment of sending ("delivery time" is not synonymous with "order fulfillment time").
  • The cost of delivery of goods in Poland is
  • 11,99 zloty
  • The seller is not responsible for any inconsistencies and delays in delivery resulting from the carrier, but will make every effort to explain any delays by means of a complaint at the customer's request.
• Pickup points Post office, Żabka, Orlen, postal machines
  • The time of delivery of the goods is 2-3 business days from the moment of sending ("delivery time" is not synonymous with the "time of order fulfillment"). The cost of delivery of goods in Poland is
  • PLN 12.20
  • The seller is not responsible for any inconsistencies and delays in delivery resulting from the carrier, but will make every effort to explain any delays by means of a complaint at the customer's request.
• Over PLN 100, orders sent via Paczkomaty or Courier will be processed free of charge.
• We do not send COD orders.

§ 4. Withdrawal from the contract, return, exchange, complaint 

       Return, withdrawal from the contract

• The buyer has the right to withdraw from the contract in writing without giving any reason within fourteen days from the date of conclusion of the contract on the basis of the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended). from the contract, the customer is obliged to return the goods within fourteen days.
• The withdrawal period will expire after the expiry 14 days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, the exception are products made to individual order.
• To exercise the right to withdraw from the contract, you must inform the Store about your decision by an unequivocal statement (for example, by letter sent by post to the address of Artelier Izabela Polakowska, ul. Fabryczna 15/5, 20-301 Lublin, or in the form of an e-mail to [email protected]). The letter may be attached to the return package, but we recommend sending it in electronic form.
• To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
• In the event of withdrawal from this contract, we will refund all payments received from you (i.e. the cost of the goods and the cost of delivery). We refund payments immediately after receiving the return. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise.
• In the event of exercising the right to a 14-day withdrawal period, the cost of returning the goods is borne by the buyer
• Returned goods in their original packaging, without signs of use, please immediately send back to the following address: Artelier Izabela Polakowska ul. Fabryczna 15/5, 20-301 Lublin, no later than 14 days from the day on which you informed us about the withdrawal from the contract. The deadline is met if you send back the goods before the deadline 14 days. You will also have to bear the direct costs of packaging and returning the goods, making every effort to ensure that the returned goods together with the manufacturer's packaging are not damaged during transport.
• The store reserves the right to proportionally reduce the amount of the refund after finding that the value of the product has been reduced as a result of use or damage.
• The right to withdraw from the contract by the Customer is excluded in the case of goods (services) that go beyond the standard offer of the Store, prepared for the Customer's special order and tailored to his individual needs.
• The store does not accept cash on delivery parcels.

      Exchange

• You can exchange the goods purchased in our Store for another (different model, different size) within 14 calendar days from the date of delivery to the customer. When an exchange is required, please contact us to confirm availability of the correct size and to reserve it.
• In the case of an exchange, we only accept goods that are unused and clean, with original tags, in original, undamaged packaging, together with proof of purchase and a letter informing about the desire to exchange the goods.
• The returned goods should be sent to the following address:  Artelier Izabela Polakowska, st. Fabryczna 15/5, 20-301 Lublin
  The cost of packaging and returning the goods related to the exchange (both ways) is borne by the customer. The customer should make every effort to ensure that the returned goods along with the manufacturer's packaging are not damaged during transport. 
• The store does not accept cash on delivery parcels.

      Complaints about the goods

• Store as the seller is liable to the customer who is a consumer within the meaning of art. 221 of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in art. 556 and art. 556 [1] - 556 [3] of the Civil Code.
• Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent in writing to the store's address or to the e-mail address: [email protected]. The store undertakes to consider each complaint within 14 working days, and if it was not possible, to inform the customer during this period when the complaint will be considered.
• The basis for the complaint is the attached proof of purchase (receipt or invoice). If you lose your proof of purchase, please contact us in advance to find the transaction in the accounting system.
• The goods under complaint should be sent back together with the description of the complaint to the address of the Store.
• Complaints can be made within the statutory period of 24 months from the date of purchase.
• The cost of packaging and returning the goods related to the complaint shall be borne by the customer. 
• The store does not accept cash on delivery parcels.

      Complaints regarding the provision of electronic services

• Store  takes steps to ensure that the website is fully functional, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
• Irregularities related to the functioning of the website may be reported by the Customer in writing to the address of the Store or by e-mail to the address [email protected] or by phone.
• In the complaint, the Customer should provide his name and surname, correspondence address, contact number, type and date of irregularities related to the functioning of the Store.
• Store undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer during this period when the complaint will be considered

      Attention:

• According to the Act of 27/07/02, there is only one definition of the advertised goods: non-compliance of the consumer goods with the contract.
• The customer may report the non-compliance of the goods with the contract within 24 months from the date of purchase.
• The complaint will not be considered when the customer knew about the non-compliance at the time of concluding the contract or should have known at the time of concluding the contract.
• The warranty does not cover damage caused by the user's fault as a result of improper use and maintenance, defects resulting from improper storage, mechanical damage and random accidents.
• Complaints recognized by experts as justified will be repaired, if the repair is not possible, they will be replaced with goods free from defects. If the exchange is not possible due to the lack of identical goods, the customer will have the option of a cash refund. 
• In the event of a recognized complaint, the Store returns the goods at its own expense.
• In the event of an unjustified complaint, we will be forced to charge you with all costs.
• Complaints not accepted are sent back to the customer at his expense and to the address indicated by him in the complaint form.

§ 5. Final provisions.

• Settlement of any disputes arising between the Store and the Customer who is a consumer within the meaning of art. 221 of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
• The consumer also has the option of using extrajudicial means of dealing with complaints and redress, including:
  • The consumer is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded sales contract.
  • The consumer is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
  • The consumer may obtain free assistance at the headquarters of the poviat (municipal) consumer ombudsman or social organization whose tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers)
• Settlement of any disputes arising between the Store and the Customer who is not a consumer within the meaning of art. 221 of the Civil Code, is subject to the court having jurisdiction over the seat of the Store.
• In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply. If you have any additional questions, please do not hesitate to contact us. We are at your disposal all the time. We will be happy to answer any questions and clarify all doubts.
• Your satisfaction and satisfaction are the most important to us! If in doubt, contact us by e-mail: [email protected]